Dear Cllr Tett,

I am writing to you with a further update on restoring power to properties affected by Storm Eunice.

We have now restored power to over 679,700 properties, which represents around 97% of the properties that suffered a power cut as a result of the storm.


There are currently 2,900 properties across the East of England and 9,200 across the South East remaining without power. We continue to relentlessly focus on restoring the remaining customer power supplies.


Storm Payments

While we work hard to get everybody back on supply, we have decided to make goodwill payments to our customers who were worst affected by power cuts caused by Storm Eunice and have been without power for at least 24 hours.

We recognise that being without power for this extended period affects everyone’s daily life so we have decided to make an extra £50 payment, earlier than payments would normally apply which would be after 48 hours due to the severity of the storm. This means that if any resident has been impacted by Storm Eunice, they will be eligible to receive £50 after 24 hours without electricity, an additional £70 when they reach 48 hours, and an additional £70 thereafter for every 12 hours without power.

There is no need for residents to call us – we will be contact everyone who is entitled to a payment by text message, email or letter in the coming days. However, residents are welcome to fill in our online claim form if they would prefer to register the details of the payment.


I can nonetheless still confirm we are working incredibly hard to restore the power supplies of remaining people affected by the storm.


I will be out on site today but please do not hesitate to contact my colleague Adriana Laguna, Head of Stakeholder Engagement, if you or your residents require any support today.


With best wishes,




Michael Horwood

Public Affairs Manager

UK Power Networks

Newington House

237 Southwark Bridge Road

London   SE1 6NP